F.A.Q
Are your samples and packs royalty-free?
Yes, our samples are royalty-free. Upon purchasing our samples, you are not obligated to pay any additional royalties or fees.
Can I use your samples in my music productions?
Certainly. Our sample packs are cleared and have not been registered with YouTube ID content and Performance Right Organizations.
Can I use your samples to create my own sample packs?
All our sample packs and soundbanks are 100% royalty-free. However, redistribution and repackaging are strictly prohibited as stated in our Terms of Use. Reproducing the project files and releasing the exact songs as your original content is also prohibited. Additionally, creating capella versions or standalone tracks from our samples for consumer listening or licensing purposes is not permitted. Our samples must be utilized within the context of a background, alongside elements such as synths, orchestras, beats, etc.
I purchased a pack but haven't received my download. What should I do?
We apologize for any inconvenience. If you do not receive your order promptly, please try refreshing your client cabinet or checking your email spam folder. Sometimes emails with download links can be mistakenly filtered into spam. If you still haven't received your product within an hour contact us immediately at contact@kultsamples.com so we can assist you promptly.
Can I get a refund on my purchased pack?
Our refund policy offers a 14-day guarantee. If you're unsatisfied with our product within this period, you can receive a refund in the form of gift card - store credit. Please note that certain exceptions may apply. For more information, please contact support via email at contact@kultsamples.com
When will I receive my download?
Upon completing your purchase, you can expect your download to be delivered promptly to your email. However, in some instances, it may take a bit longer. Alongside your download, you will also receive an invoice for your records.
How secure is the online shop? Will my data be protected?
You can be confident that our online store takes your data security seriously. We utilize SSL (Secure-Socket-Layer) secure server software to encrypt all your order details, including your name, address, credit card, or bank information, preventing unauthorized access by third parties.
Additionally, all credit card transactions undergo thorough verification.